Frequently Asked Questions
Everything you need to know about your Promise beauty journey.
Are Promise products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Promise products are 100% cruelty-free and formulated without any animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy for skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it within 30 days of purchase for a full refund or exchange.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test first.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.