Returns & Exchanges at Promise

We want you to love your glow; if you are not completely satisfied with your purchase, we offer a 30-day return window for all beauty and skincare products. Items must be returned in their original packaging to ensure a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully pack the products in their original box, ensuring all lids are tightly sealed to prevent leakage during transit.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from your email and secure it firmly to the outside of your package.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.